Sony Online Entertainment and EB games - Big Jerks

    So I bought Everquest 2 yesterday from EB games here. I get home, install it, and attempt to enter my very own CD key. No dice, turns out it's already in use. So I try to put it in again. Still get the Key is in use prompt. So today I drop by EB games to get a refund or exchange. No dice they say, the CD key is already in use by 'hackers' as they put it, so they can not refund or exchange it, as they wont be able to sell it. LOL!!! So I contact SOE today. "I bought a new copy of Everquest 2 yesterday, and it tells me my CD key is already in use".

    "Can I get the CD key please?"

    "sure, its xxx-xxx-xxx-xxx"

    /me waiting

    "You'll have to deal with this issue with EB games."

    "They wont refund my game, as they say they wont be able to sell it".

    "You'll have to deal directly with EB games."

    "Thanks, I guess I'll cut my losses and buy it again".

    So here's the lowdown. EB games, a multi-million dollar making company, screws a customer out of 34 bucks so that they can put that $34 towards their 500 mill they're going to make this year. Then the company who manages Everquest 2 tells me they wont give out new CD keys. So now I'm out 34 dollars, unless I can find myself a CD key.

    I'm not angry, infact, I'm not surprised at all. Big companies do little consumers like me in the butt all the time. So should I go the legal route and buy a new copy, possibly facing another raping when I find that CD key is in use as well, or do I find someone who doesnt play it anymore and use their account?

    That scenario doesn't gel with their policy, unless their policy changed between the nabbing and DF's purchase? Because they say they won't accept a return because they can't resell it.

    What about sealed copies with receipts? or 'defective' discs?

    I know a number of places will take back sealed copies with receipts as returns; a savvy gamer could easily convincingly re-seal the package and return it the next day after getting the key and the account. Hell, I had a defective WoW disc and had already put the CD key from that version into my uber-document of all my cd keys before I installed - that key was still there after I exchanged my copy for a working disc! Who knows what fate it saw after that.

    It's certainly not 100% certain (ha, certain), but definitely possible.

    true, that. But if it was a defective disc surely they would have sent it back to the manufacturer, not resold it? If that were the case and it had gone down the line and the cd-key were repackaged with working discs.... I guess there is that possibility as well.

    Over here EB have a return in 3 days 'no questions' asked policy.

    I know heaps of people that went halves on BF2, returned it and left with 2 cdkeys.

    same thing happeand to me with Guildwars, I called them up and they gave me a new one though, but i was on hold for like 100 minutes, and this guy was like 'hang on i gotta track this other Cd key' and i was like 'okay'

    and then like 20 minutes went by of music

    'hello?'

    'yes we traced the man in dallas, texas'

    'that's great..... want me to go there and confront him? why are you telling me?'

    'oh.. no reason i guess.. heres your new CD key, sorry.'

    according to the EB policy I was told, you cannot return or trade in opened MMO merchandise. Sounds it may have been a co-workers friend who traded it back in . I'd contact the EB corporate, and let them know that you bought a new game and someone has already registered the key, maybe they can help you get a refund.

    Fuck EQ2, the game is gay, and not gay like prince, gay like a prison butt fuck. Torch the EQ cd, go out and buy some materials for home made bomb with that 34 dollars and show them that you don't fuck with gamers.

    Kosmo over here (which is not america) u actually get arrested for saying stuff like that. Bombs is a kinda touchy subject these days

    This happened to me when i bought phantasy star online for my dreamcast a few years back. They acted like they didn't sell it to me, even though there was a FUCKING EB GAMES STICKER on the back. I was only maybe eleven or twelve at the time, and the game was only seven dollars so i bought it again. My friend had it happen to his UT2k4 account, too.

    Anyways, someone needs to take this kind of thing to court.

    Quote from RD

    Kosmo over here (which is not america) u actually get arrested for saying stuff like that. Bombs is a kinda touchy subject these days

    Well what can I say, I love the FREEDOM of speech that we have in the rest of the world. Maybe Bush should attack USA to bring back "freedom and democracy" like he does around the world Am I right or what?

    Go to EB, tell them that they sold you a defective product (you are unable to play the game after all) and demand a refund. If they don't, make a fuss and demand to see the manager. Explain the situation to the manager and if he bitches about the policy then ask him if it's policy to sell defective products to customers. If they still won't fold, try to have a number of a local/semi-local consumer rights organization on your cellphone and call them where you are standing.

    From my experience (and I have had quite a few) most "policies" don't hold up to consumer laws. Like "discount items cannot be refunded", which is total BS, becuase if the discounted item is defective, they still have to give me a refund.

    Big advice in these cases, the company is usually bullshitting you and policies are made for their convience, not yours.

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