I love dealing with customer service in a passive aggressive kinda way so I send them this. I wonder how they'll reply ![]()
Due to my recent move I've become victim of your Horizon digital cabal box. It's the only one you supply. In this house we refer to it as the poltergeist. This box, presumably originated from Dante's Inferno, is probably the most annoying piece of hardware I've ever had to deal with. In 50% of the cases, it won't even boot up. I have to physically remove the power cord at back of the device instead of the power outlet in order to get it to boot up. Even if it boots up, the whole process takes an average of 2 minutes. The menu is so slow and difficult to navigate that I find driving blindfolded in the city during rush hour easier to do. When I do finally manage to select a program to watch back, it actually never starts with the program I select. No, it start 3 minutes earlier so I'm forced to sit through even more commercials. Sure, fast forward you say. Well, I would, but the input is so slow that pressing play has an delay which forces me to rewind again. Sometimes though, I manage to actually watch something briefly before it gets interrupted, usually with the worst possible timing, with the notification that my viewing time has expired. I can't resume after that so I basically gave up on all these features and decided to watch regular TV instead. But even that seems impossible due to the amount of errors I'm getting.
Now, I've worked in this sector for 10 years. I know how to handle these things. But even with another Horizon box, I'm experiencing the same problems and I'm not the only one (I dare you to Google). I'm not even allowed to visit my in-laws anymore because I told them they should get one too (not knowing this of course). I'm stuck with you guys for a year so I can't flee. But please tell me I can send this demonic cable box back. I don't want anything in return. I just want it out of my house. I'll even pay for shipping. Now, this is not a threat, but I can guarantee you that one of these days I'll break and your Horizon box will plummet to it's death from my 10th floor balcony. Which leaves me with the bill. So where can I send it? I'd rather not watch TV at all then have that American engineering disaster in my house.