This has probably been the single most disastrous launch I've ever seen. After Maxis's last game (Spore) went through the same shit and became the year's most pirated game in addition to sparking off massive DRM controversies, how the fuck were decisions made within Maxis/EA that led to this?
I feel sorry for many of the developers because from what I can see there's actually a really good game beneath all this, that can scratch that simulation itch many of us have been feeling for some years since the genre disintegrated over a decade ago. But the game's had so many bad reviews as a direct result of these issues that it doesn't stand a chance of living up to its potential. How many people are going to hit the 'buy' button after seeing the 1000+ 1-star Amazon reviews?
I suspect what'll happen is EA will solve these issues, make dedicated fans happy with less intrusive DRM and bigger cities, then re-release the game either as a special edition or an iterative sequel in less than a year so they have another chance with the mainstream/casual buyers (who would ordinarily constitute a large part of a Maxis game's audience). Saving the review scores of this release is pretty much a lost cause.