Quote from ZackerAlong the lines of Izuno, I am fairly sure that this is like 90% related to WoW support personnel. Considering the significant reductions in userbase and the fact that WoW is now quite mature, it is not unexpected. They are still actively hiring people as much as always so I see no reason to take this as a general fear of Blizzard going down or anything like that.
It does say in the article it IS 90% of support staff ![]()