I like this one too
QuoteA "Brazil"-like story recently emerged from the INS California Service Center regarding one immigration official's creative approach to reducing backlogs. The INS measured the productivity in their mailroom by how quickly they processed applications, from the time of receipt to the time of ultimate approval or denial. The INS California Service Center was running behind the desired rate, which was going to reflect badly on the people responsible for processing cases through the mailroom. Accordingly, the supervisor in charge of the INS mailroom decided to shred 90,000 immigration applications stacked up on their shelves. This did wonders to reduce the backlog and produced a seemingly great productivity rate. It was, of course, not great for the foreign nationals whose applications were shredded, and it took took months to straighten out the mess.