Nors3

9 hours ago, FMPONE said:

I've had a lot of frank conversations with FACEIT about the challenges and issues we've been facing with the HUBs. With the understanding, of course, that we all want the idea to succeed and in order to do so we're going to have to be exchanging feedback and, hopefully, pushing updates to address that feedback.

There's more to come there, but what I will say is that they do seem genuinely interested in improving the platform. It seems like they're in this for the long haul, so let's try to itemize our feedback.

 

Current feedback:

-Downtime (of course)

-Need to be able to delete messages as a mod, don't want any egregious posts or out of control spam

-Warm-up time increase so that games aren't cancelled by map downloading

-Notification of our map list when you queue (apparently, this is already being worked on!)

-Trying to reduce the amount of instances where it feels like you go "back to square one" when trying to get into a game, such as when someone doesn't accept a queu

Long term I'd like to see us have the ability to:

-Interact with servers in the same way admins with RCON could

-Workshop map upload option, so that we don't have to route through FACEIT anytime we want to change the map list

-Deeper engagement with the rest of the FACEIT platform, so that it doesn't feel like we're in an island when there is an ocean of games being played in the "open-market" FACEIT platform

-Exposing more of the variables that are hidden "behind the scenes" so that we can deeply customize our HUB experience.

And if we're lucky:

-Additional incentive to play on our HUB

-Rewards for those who start a successful queue (to incentivize being the first player to start a successful match)

-Real ELO rewards/connectivity

 

I will say that we've had a good number of games going lately, and that I think the biggest/most frustrating issue (games getting cancelled for no reason) is, seemingly, close to being resolved.

 

Nice ideas, agree with all except the ELO part, I don't think this hub have that role and can be counterproductive here (toxic & angry players will appear). People will be happy with incentive for playing or being in the top of the hub. FACEIT is working hard for improving the HUBs, I play in Iberian Pro League since 6 months ago (when they started to encourage) and they have improved a lot. 

What more needs to improve the platform now is the servers part, they give many problems every month. They need to have more quality and less falls.

2 matches at the same time now!